Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you interact with our Services, including but not limited to:

• Full name and contact details such as email address and phone number
• Account registration information including username and password
• Billing and payment information when you purchase a course or subscription
• Profile information including educational background and learning preferences
• Messages, feedback, or support requests you send to us
• Content you submit, upload, or share within the platform

1.2 Information Collected Automatically

When you access our Services, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device identifiers and hardware information
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and exit pages
• Session duration and frequency of visits
• Crash reports and performance data

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you choose to connect or log in through them
• Payment processors who confirm transaction status
• Analytics providers who help us understand usage patterns
• Partners or affiliates who refer users to our platform

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your interactions with our Services. These technologies help us remember your preferences, maintain your session, and analyse how our Services are used. You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create, manage, and maintain your account
• To provide, operate, and improve our educational Services
• To personalise your learning experience and recommend relevant content
• To process payments and manage billing
• To communicate with you about your account, updates, and support requests
• To send you promotional materials, newsletters, or course recommendations where you have consented
• To monitor and analyse usage trends and platform performance
• To detect, investigate, and prevent fraudulent or unauthorised activity
• To comply with applicable legal obligations
• To enforce our Terms of Service and other policies

3. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contractual necessity: Processing required to deliver the Services you have requested or to fulfil our agreement with you
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our platform, preventing fraud, and communicating relevant information
• Consent: Processing based on your explicit consent, such as receiving marketing communications
• Legal obligation: Processing required to comply with applicable laws or regulations

4. Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf, including hosting, payment processing, email delivery, customer support, and analytics. These providers are authorised to use your information only as necessary to provide services to us and are bound by confidentiality obligations.

4.2 Instructors and Collaborators

Where you participate in group sessions or interact with instructors on our platform, limited profile information may be visible to those instructors or other participants as required to facilitate the learning experience.

4.3 Business Transfers

If we are involved in a merger, acquisition, asset sale, or similar corporate transaction, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4.4 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or where we believe disclosure is necessary to protect the rights, property, or safety of Fyfikoy, our users, or the public.

4.5 With Your Consent

We may share your information with third parties when you have explicitly consented to such sharing.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain certain information for longer periods where necessary to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements. When information is no longer required, we securely delete or anonymise it.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Restriction: Request that we restrict the processing of your information in certain circumstances
• Portability: Request transfer of your information to another service provider in a structured, machine-readable format
• Objection: Object to processing of your information based on legitimate interests
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@fyfikoy.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Marketing Communications

We may send you promotional emails or notifications about our Services, new courses, or special offers. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account.

9. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verified parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us at support@fyfikoy.com.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, tools, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party sites you visit. We have no control over and assume no responsibility for the content, privacy practices, or policies of third-party services.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. Where we transfer personal information internationally, we take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you a notification. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: